Central Operations Team Leader

Your new role

Our Central Operations Team Leader is the glue that keeps our processes running smoothly and our internal teams brilliantly supported. You’ll be the go-to, ensuring orders flow effortlessly, data stays accurate, and our systems stay perfectly in sync.

By coaching and empowering our Central Operations Administrators, you’ll keep everything moving behind the scenes -  from managing stock and processing orders to solving those unexpected hiccups. Your leadership helps ensure that what happens backstage at Sofology makes our customer journey, like no other. 

A day in the life of…  

A Central Operations Team Leader, you’re not just managing processes,  you’ll be doing things like…

• Ensuring the manual invoicing of orders are completed where orders have failed systematically to keep the business revenue accurate

• Creating movements of freestock to our Clearance stores to enable stock to keep moving out of the business

• Responding to requests of support from all areas of the business that may come to Central Operations to help them keep a customer journey on track

• Ensuring finance orders continue to flow through the system which will on occasion require amendments and or cancellations

• Ensure the pricing of our pristine stock is accurate in order to help move the stock out of the business quickly

• Completion of order corrections when a customer journey doesn’t go as planned and amendments, cancellations and / or refunds are required

• Working through grading criteria to ensure ex customer stock can move to the correct destination to exit and at the maximum margins

• Providing support for our retail stores with any administrative functions they cannot self serve on

• Adhoc processes as they arise to support the customer journey

As a leader Driving Team Engagement through

• Challenging the 'we've always done it this way’ mindset at every opportunity

• Taking responsibility for keeping our systems aligned to ensure that the customer can always be the focus.

• Reviewing and feedbacking quality control checks to ensure the process accuracy of the Central Operations Admin team

• Creation and maintenance of processes and procedures

• Relationship building with other departments across the business to support streamlined working

In an ideal world… 

You’ll already have a few of these skills and experiences up your sleeve…

• You need to be easy going but able to engage and inspire your team

• A passion to support in the development of the Central Operations Administration team, helping team members grow or glow their career, with effective feedback and coaching

• Skilled at gaining feedback and creating ideas to enable continuous improvement

• The ability to hold challenging conversations where errors occur whether due to people, process or systems to generate positive outcomes

• Building relationships to enable ‘Big Asks’

• Experience in supporting the effective running of a team in Team Manager absence 

• Ability to challenge the norms and seek better solutions

Pay & Perks…

• Great basic salary &  company bonus 

• Plenty of opportunities to learn & grow

• 30% discount across the Group, plus 15% for your friends and family

• Access to discounts at 100’s of high street retailers

• Mental, physical and financial support (EAP)

• Enhanced maternity & adoption pay

• Spend up to £1,500 at Currys / PC World and spread the cost through Sofology

• Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend

• A contributory health scheme, flu vaccines, access to a Doctor and private health check

• Income protection, bereavement and life assurance - you can count on us to be there when it matters 

• Holiday buy back scheme (5 days)

• Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!

A little bit about Sofology…

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. 

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work. 

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger. 

Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more. 

So, if you want to join us on the sofa, save your seat by applying now!